FAQ

What are your candles made of?

We use a natural coconut wax blend a high end fragrance oils. 

Where do your candles come from?

Our candles are hand poured and mixed in New York City.

How long will my candle last?

Our 8oz candles will burn for 40-50 hours and our 6oz candles will burn for 30-40 hours if proper candle care is followed.

Where do you ship?

Currently we only ship within the United States.

How long does it take to ship?  

We want you to receive your candle as fast as possible! Orders are typically processed in 24 hours unless otherwise stated and you can expect to receive your candle in 3-6 business days. 

Outdoor Fellow uses a standard flat rate shipping with UPS Ground or USPS Priority Mail.  

My candle arrived broken, what do I do?

Oh no! Please let us know if your candle arrived broken or damaged and we will replace it immediately. Email us at returns@outdoorfellow.com with the following: 

  • a picture of the broken candle and package if possible
  • number of candles that arrived broken and order number

We'll get you squared away in no time. 

My candle was undeliverable and returned to Outdoor Fellow, now what? 

Occasionally packages are returned to Outdoor Fellow as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a refund minus the cost of shipping and applicable taxes. 

If you would still like to purchase items that were undeliverable, you are welcome to place a new order at www.outdoorfellow.com

What is your return policy?

Outdoor Fellow hopes you love your new candle! If for any reason you are not completely satisfied with your candle we are happy to offer a full refund minus any original shipping costs or exchange within thirty (30) days of your receipt of goods provided they are in their original and unused condition. 

Final Sale items are not eligible for refunds, returns or exchanges unless the product was damaged during transit.  

International orders outside the United States are considered Final Sale and are not eligible for refunds, returns or exchanges unless the product was damaged during transit. 

Please note that that we can't accept returns of candles that have been lit. 

For returns email returns@outdoorfellow.com with your order number and a brief description of the issue and we’ll get you squared away in no time.  

If I return my candle, how long does it take to receive my money back? 

We process returns and refunds quickly so you can receive your money back on eligible returns. Once we receive your returned item it will generally be processed that same day.  Once the return is processed you will receive a notice confirming the return though it may take 1 - 2 weeks before the return is reflected in your account.

Why won't my promotional code work on sale or subscription items?

From time to time, Outdoor Fellow offers special promotional offers on product.  These offers do not apply to sale merchandise or subscriptions and can only be used on full price items. 

What are your BOGO rules?

When we offer a buy one, get one deal, the discount applies to the item of equal or lesser value in your cart.  Some exclusions apply and are not eligible on sale merchandise or subscriptions. 

Can I use multiple promotions on purchase? 

Only one promotional code can be used on a purchase and can't be combined with additional discounts or promotions. 

When Outdoor Fellow runs automatic discounts, additional promotional codes can not be combined for additional discounts.  

Why do you support The Trust for Public Land?

We believe that the outdoors were made for everyone to enjoy.  The Trust for Public Land helps keep public land public which means more parks of every size and shape can be used by all.