FAQ

What are your candles made of?

We use soy wax and essential oils.

Where do your candles come from?

Our candles are hand poured and mixed in New York City.

How long will my candle last?

Our 8oz candles will burn for 40-50 hours and our 6oz candles will burn for 30-40 hours if proper candle care is followed.

Where do you ship?

Currently we only ship within the United States.

Are your packing peanuts biodegradable?

Indeed they are! They are designed to dissolve in water and are environmentally friendly. 

What is your return policy?

Outdoor Fellow hopes you love your new candle! If for any reason you are not completely satisfied with your candle we are happy to offer a return or exchange within thirty (30) days of your receipt of goods provided they are in their original and unused condition. 

Please note that that we can't accept returns of candles that have been lit. 

For returns email returns@outdoorfellow.com with your order number and a brief description of the issue and we’ll get you squared away in no time.

If I return my candle, how long does it take to receive my money back? 

We process returns and refunds quickly so you can receive your money back on eligible returns. Once we receive your returned item it will generally be processed that same day.  Once the return is processed you will receive a notice confirming the return though it may take 1 - 2 weeks before the return is reflected in your account. 

My candle arrived broken, what do I do?

Oh no! Please let us know if your candle arrived broken or damaged and we will replace it immediately. Email us at returns@outdoorfellow.com with the following: 

  • a picture of the broken candle and package if possible
  • number of candles that arrived broken and order number

We'll get you squared away in no time. 

My candle was undeliverable and returned to Outdoor Fellow, now what? 

Occasionally packages are returned to Outdoor Fellow as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund minus shipping and applicable taxes. 

If you would still like to purchase items that were undeliverable, you are welcome to place a new order at www.outdoorfellow.com

Why do you support The Public Land Trust?

We believe that the outdoors were made for everyone to enjoy.  The Public Land Trust helps keep public land public which means more parks of every size and shape can be used by all.